Frequently asked questions

Assignment / Commissioned

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How can I contact one of your photographers for an assignment or a commissioned work?

For assignment please call us at 0523 997198 or drop us a line at info@cesura.it. For commissioned work drop us a line at daria.bonera@cesura.it

Educational

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Do I need to have a basic knowledge of photography to attend your workshops?

Usually our workshops are open to everyone, even those without experience in photography. We will outline all the necessary information for each workshop.

Does the total cost of the workshop include transportation and accommodation?

Normally these costs are not included. However, we can suggest affordable accomodation and advice on how to reach the studio. All of this information will be available in the workshop’s pdf.

I signed up for a workshop, but I want to cancel my registration. Can I do it? How much time do I have?

Every workshop has different cancellation guidelines. You will find all the instructions in the workshop’s pdf.

I would like to hold a Cesura workshop at my organization. Who should I contact?

To organize a workshop with Cesura please drop us a line at education@cesura.it

Internship

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How do I intern at Cesura?

We post open calls for internships from time to time. Watch out for them by subscribing to our newsletter and following our social media pages. If you wish to send an application regardless, please do so by sending a cover letter and cv.
1.  For internships at Cesura send an email at info@cesura.it
2. For internships at Cesura Publish send an email at publish@cesura.it
3. For internships at Cesura Lab send and email at lab@cesura.it

Other

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I want to send you a gift!

Thank you, we love gifts! Feel free to ship your package at: CESURA, Via del Campo Sportivo 6, 29010 Pianello Val Tidone (PC), Italy.

Payments

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What payment methods do you accept?

We accept PayPal and all major credit and debit cards.

Prints

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I want to buy a print. How do I do?

Please, drop us a line at info@cesura.it

Services for bookshops / museums / photographers

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I am a bookshop / library / museum / institution and would like to order some books.

Please drop us a line at distribution@cesura.it, we’ll be happy to assist you.

I am a photographer / museum / institution and would like to print with Cesura Lab.

Please drop us a line at lab@cesura.it, we’ll be happy to assist you.

Shipping

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How do I change my shipping address?

Drop us a line at shop@cesura.it. We can only change the shipping address if your item has not yet shipped.

How long will it take for me to receive my order?

We ship items in batches about once a week. From then, national deliveries take about 48 hours, and international ones take about 5-14 days. At the moment, we are also experiencing Covid-19 related delays. Feel free to contact us at shop@cesura.it for any shipping-related enquiries.

I haven’t received my items. What do I do?

Unfortunately, sometimes packages go missing in the mail. If you think your order was lost, drop us a line at shop@cesura.it within 21 days for domestic orders and 35 days for international orders. Please, consider that we are also experiencing Covid-19 related delays. We will do our best to support you with your issue.

Where do you ship your orders from?

We ship our orders from our headquarters in Pianello Val Tidone, Italy.

Shop

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I am having trouble placing my order. What do I do?

Please drop us a line at shop@cesura.it with a detailed description of the issue. If you can, please include screenshots.

I have placed an order but would like to change it.

Unfortunately we cannot change your order. We can only cancel orders and issue new ones. Drop us a line at shop@cesura.it

I have received the wrong item.

Please drop us a line at shop@cesura.it, we’ll be happy to assist you.

I would like to cancel my order.

Please drop us a line at shop@cesura.it

My order is damaged. What do I do?

If a product is damaged, please keep all the original packaging material and send us an email at shop@cesura.it within 7 days of receipt. Send us a description of the damage, and please include photos. For more infos please check the Refund and Return policies in our FAQs.

What are your refund and return policies?

Return Policy
If you are unhappy with any product you purchase on this website for any reason, you may return it to us in its original condition within 14 working days and we will provide a full refund (excluding delivery costs). If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund delivery costs. To be eligible for this, please keep all original packaging material and send us an email at shop@cesura.it within 7 days of receipt, stating your name, address, e-mail address, the order number and a specification of which items that the return relates to. If the item is damaged, include description of the damage and photos. In this case, we will also refund the delivery costs.
To make a return please send your item back to the following address:

Cesura, Via del Campo Sportivo 6, 29010 Pianello Val Tidone (PC), Italy

The item should be securely wrapped along with your delivery note and a letter explaining the reason for the return. Please bear in mind that you are responsible for any damage incurred to items during the return shipment. We therefore strongly recommend that you send the products well packaged,
in good condition and in their original box and/or packaging. We also recommend that you use a recorded delivery service and delivery confirmation. Should we not receive your return, we will not be able to issue a refund.

Refunds
Once your return is received, we will send you a confirmation email along with the approval or rejection of your refund. If approved, we will refund the amount on your original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first double check your account. Then contact your credit card company, as it may take some time before your refund is processed.
If you have not received your refund, please double check with your card company first, then contact us at shop@cesura.it. Bear in mind that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

What happens after placing my order?

After your order is placed, you will receive a confirmation email. Please be sure to check your spam folder as well. We ship items in a batch about once a week. For more infos please check the Shipping section in our FAQs. Feel free to contact us at shop@cesura.it for any shipping-related enquiries.

Submissions

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I want to become a Cesura photographer. How do I apply?

We will have open calls to evaluate the entrance of new photographers in our group. Watch out for our open calls by subscribing to our newsletter.

I would like to publish a book with you. How do I apply?

Cesura Publish publishes the work of Cesura photographers only; however, we are planning open calls in the future to evaluate interesting photobook projects. Watch out for our open calls by subscribing to our newsletter.

Support Us

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How can I support Cesura?

Please visit our page SUPPORT US.